Customer Testimonials

Had a great experience for a first time buyer and highly recommended to come and see OMAR . He’ll make your life easier and make sure he puts you in the car you want and need !🥳

I just purchased the vehicle today, at which I was rushed out before I can properly inspect it. By the time I got to inspect it, it was already closed and everyone left. That being said, I signed for a vehicle with 15 miles. I received 960 miles. This is beyond infuriating and poor business behavior.

I went to this location for a oil change on a kia sportage they told me the price for a oil change will be $99.00 dollars which I agree, but by the time that I pay for the service they charge me $134 + tax a total of $142 they charge me for a tire rotation $34 dollars, i wasn't expected, that's was rude ,, so be careful to ask for a water bottle they willing to charge you for it ,, bad experience this time, i will think twice next time to come back to this location

Sales rep was great. However, I purchased a new Kia Carnival. Driving off the lot I noticed our tail light didn’t work. The next day, Service department said we’ll call you back after you drop it off. They didn’t. We called them, they didn’t answer. We went in. They said they didn’t have the part. It would take approximately two weeks but they were unsure. They have yet to commit to a timeline for fixing it or offer a solution. Fabian was disrespectful as well as the front desk girl. A brand new 2027 Carnival sold ... Read More

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Google - Oct 31, 2026

Sales rep was great. However, I purchased a new Kia Carnival. Driving off the lot I noticed our tail light didn’t work. The next day, Service department said we’ll call you back after you drop it off. They didn’t. We called them, they didn’t answer. We went in. They said they didn’t have the part. It would take approximately two weeks but they were unsure. They have yet to commit to a timeline for fixing it or offer a solution. Fabian was disrespectful as well as the front desk girl. A brand new 2027 Carnival sold with a defect and no apology, no solution just we will let you know when we can get around to it and a dismissive, we already conducted business attitude without rectifying their mistake. If you plan on taking advantage of the warranty with Kia, I’d recommend Casa Kia or just drive out of town to purchase one.

Actually the worst dealership, came in to return my car since I was being relocated (army) gave them all my documents, waited almost 3 hours in a lobby, and now I have kia calling me saying there was no record of my army orders?? Thanks alot guys

Worst post-purchase service ever. They completely ignore brand-new car warranty issues. I bought a brand-new 2026 Kia Sportage less than a month ago, and the AC condenser failed with only about 1,100 miles on it due to a manufacturing defect. I brought it in for warranty service, and the advisor promised the part would arrive by Tuesday. Since then, it has been complete silence. No updates, no phone calls, no proactive communication whatsoever. To make matters worse, they completely ignored providing a loaner vehicle or any transportation assistance for a brand-new car sitting disabled at their shop. Leaving a customer stranded without ... Read More

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Google - Oct 27, 2026

Worst post-purchase service ever. They completely ignore brand-new car warranty issues. I bought a brand-new 2026 Kia Sportage less than a month ago, and the AC condenser failed with only about 1,100 miles on it due to a manufacturing defect. I brought it in for warranty service, and the advisor promised the part would arrive by Tuesday. Since then, it has been complete silence. No updates, no phone calls, no proactive communication whatsoever. To make matters worse, they completely ignored providing a loaner vehicle or any transportation assistance for a brand-new car sitting disabled at their shop. Leaving a customer stranded without a car or any updates on a warranty repair is unacceptable. I have already escalated this to Kia Corporate (1-80.0-333-4542). Do not expect proper customer care or support after they sell you a car. Avoid the service department here at all costs!

⭐ 1 Star Review Extremely disappointed with Casa Kia’s lack of communication, transparency, and urgency. My mom’s 2018 Kia Optima has been at their dealership since October 21st for a fuel pump repair covered under warranty, and now they’re telling us it might be ready October 29th. That’s potentially nine days without her vehicle! Throughout this process, we’ve received little to no updates unless we call ourselves. To make matters worse, my mom has been left without transportation and has already missed several days of work. When we asked about a loaner vehicle, we were told none were ... Read More

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Google - Oct 27, 2026

⭐ 1 Star Review Extremely disappointed with Casa Kia’s lack of communication, transparency, and urgency. My mom’s 2018 Kia Optima has been at their dealership since October 21st for a fuel pump repair covered under warranty, and now they’re telling us it might be ready October 29th. That’s potentially nine days without her vehicle! Throughout this process, we’ve received little to no updates unless we call ourselves. To make matters worse, my mom has been left without transportation and has already missed several days of work. When we asked about a loaner vehicle, we were told none were available. We understand repairs take time, but what we don’t understand is the lack of communication, accountability, and consideration for a customer whose livelihood depends on having reliable transportation. This level of customer service has been a nightmare. Worst part is that the issue was a known problem with the fuel pump which is covered by extended the warranty because they’ve been having issues with this.

Bought a car from Viva Kia and have had and currently have issues involving payment plans but the dealership not submitting paperwork to the bank that I financed through. Been waiting for 11 days now. Salesman Armando and Anthony do an amazing job besides their management. Financial manager very unprofessional having personal phone calls while I was speaking to him.

worst dealership ever a brand new 2026 k4 and it’s been almost 3 months since they had it everytime we call it’s them saying “the part hasn’t gotten their “ it’s every week we call and i haven’t gotten a loner vehicle or anything at all from this dealership save ur money save ur time and save ur mental health this dealership drains the soul out of u 💔

DO NOT BUY A VEHICLE FROM HERE! Ricardo Hernandez and Sergio Anaya tried to commit fraud and I will be escalating this to the maximum extent. Had I not gone outside to physically check the VIN of the Kia I was about to purchase, I would have paid for and driven off with the incorrect vehicle. When I addressed this intentional indiscretion on their end, Ricardo the manager, was unapologetic, unprofessional, and extremely rude like it was my fault they can’t do their extremely simple jobs and sell the correct vehicle all while trying to get another $3,000 from me. ... Read More

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Google - Oct 18, 2026

DO NOT BUY A VEHICLE FROM HERE! Ricardo Hernandez and Sergio Anaya tried to commit fraud and I will be escalating this to the maximum extent. Had I not gone outside to physically check the VIN of the Kia I was about to purchase, I would have paid for and driven off with the incorrect vehicle. When I addressed this intentional indiscretion on their end, Ricardo the manager, was unapologetic, unprofessional, and extremely rude like it was my fault they can’t do their extremely simple jobs and sell the correct vehicle all while trying to get another $3,000 from me. It was unbelievably obvious that this was done intentionally and not an innocent mistake from them. This man needs to be immediately fired and investigated for fraud. I can not stress this enough, DO NOT PURCHASE A VEHICLE FROM HERE.

My Kia Sorento was destroyed by a large rimmed tire deposited on the driving lane of the interstate highway on which I was driving. With a car immediately beside me and unable to do anything else, I drove over the large tire, straddling it. As I bounced I heard the bottom of my car being torn away. Undrivable, the car was towed to my insurance company's supported repair vendor, who could not assess the damage, so they towed it to Viva Kia. As I suspected would be the case, nothing could be done to save my car. However, the ... Read More

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Google - Oct 16, 2026

My Kia Sorento was destroyed by a large rimmed tire deposited on the driving lane of the interstate highway on which I was driving. With a car immediately beside me and unable to do anything else, I drove over the large tire, straddling it. As I bounced I heard the bottom of my car being torn away. Undrivable, the car was towed to my insurance company's supported repair vendor, who could not assess the damage, so they towed it to Viva Kia. As I suspected would be the case, nothing could be done to save my car. However, the service people themselves at Viva Kia called me and detailed the damage and explained why the car could not be repaired. I was impressed with their in-depth knowledge. They also expressed gratitude that I had not been hurt and sympathized that my car could not be fixed. Given that I live 50 miles away and had not delivered my car to Viva Kia in person, the service people offered to perform extra chores, like cleaning out the car and accommodating the insurance company's requirements , thus saving me significant inconvenience. I didn't even have to ask. The combination of mechanical competence and human kindness earns Viva Kia as many stars as I am able to give.

Pros - Anthony and Emmanuel were professional and helpful. Cons Crystal: Poor communication and failure to verify information. Her only job is to get you in the door as much as possible Ricardo: Changed deal terms and questionable fees. Promised something and did not deliver. Joel: Poor communication. Wasted trips due to an unprepared vehicle and unverified features. Nearly 3 months without a registration sticker. Had to involve the General Sales Manager to obtain an owed spare key. Additional financing fees corrected only after being challenged. Ridiculous market adjustments and questionable pricing. Poor accountability, transparency, and customer service. Lost my trust ... Read More

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Google - Oct 16, 2026

Pros - Anthony and Emmanuel were professional and helpful. Cons Crystal: Poor communication and failure to verify information. Her only job is to get you in the door as much as possible Ricardo: Changed deal terms and questionable fees. Promised something and did not deliver. Joel: Poor communication. Wasted trips due to an unprepared vehicle and unverified features. Nearly 3 months without a registration sticker. Had to involve the General Sales Manager to obtain an owed spare key. Additional financing fees corrected only after being challenged. Ridiculous market adjustments and questionable pricing. Poor accountability, transparency, and customer service. Lost my trust and future business. Challenge every number and double check Every fee. They will rob you if you let them. Glad I never have to talk to their sales department again. They’re either incompetent or negligent or greedy liars. 0/10 either way

Excellent

Omar and the Viva Kia team were exceptional! Highly recommend

Anthony the sales guy really helped us out in getting exactly what we wanted!! Thanks

We made an APPOINTMENT, with Cristal, a manager, to test drive a vehicle and when we got to the dealership, they told us that the car was in Albuquerque. The upsetting part is that my daughter, who was thinking of buying the car, works at White Sands and got off early in order to see the vehicle. The employees at this establishment are very unprofessional, lazy, and incompetent! My daughter and I were very upset as well as feeling extremely deflated by the whole experience!

The service department changes its prices and diagnoses whenever it feels like it; if you want to avoid headaches, don't buy cars here.

Our experience was above and beyond what we expected. We want to thank Anthony, Cesar, Daniela, the financial and the management teams. The process was smooth and fast with no pressure. Everyone was so pleasant and professional, very attentive to our needs. We have bought a lot of cars but we have never had such great treatment before. You guys made it happen! We are so grateful! The building is clean and modern. We highly recommend this establishment.

Switched from Audi to Kia. This specific dealership has THE worse service. No transparency, no work ethics, doesn’t know or care how to do their jobs. Horrible experience here. Gonna try the one on George Dieter

My experience with this dealership after purchasing my vehicle has been extremely disappointing. When they are trying to sell you a car, everyone is friendly and attentive, but once you actually need service, the experience completely changes. Getting a service appointment is difficult because availability is usually weeks out. Then, when you finally arrive for your appointment, the attitude from the service staff leaves a lot to be desired. I have been greeted with unfriendly attitudes, annoyed expressions, and a rude tone, almost as if bringing my vehicle in for service is an inconvenience to them. What is even more ... Read More

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Google - Sep 28, 2026

My experience with this dealership after purchasing my vehicle has been extremely disappointing. When they are trying to sell you a car, everyone is friendly and attentive, but once you actually need service, the experience completely changes. Getting a service appointment is difficult because availability is usually weeks out. Then, when you finally arrive for your appointment, the attitude from the service staff leaves a lot to be desired. I have been greeted with unfriendly attitudes, annoyed expressions, and a rude tone, almost as if bringing my vehicle in for service is an inconvenience to them. What is even more frustrating is that I purchased a brand-new vehicle expecting the peace of mind that comes with having a warranty, yet every time something comes up, it seems like nothing is ever covered. There is always a reason or explanation for why the warranty supposedly does not apply. Buying a new vehicle is a significant investment, and customers should be able to expect decent customer service and support after the sale. Unfortunately, my experience here has been the complete opposite. Based on the service I have received after purchasing my vehicle, I would not recommend this dealership.

Great experience especially because alof Anthony... He made the process of getting a new car less stressful and a whole lot easier

EXCELLENT service. I want to thank Fabian Perez, the service advisor from the service department for fixing my key and helping me replace my key battery. I went to the service department at the Casa Kia location on George Dieter and was given such a hard time to submit a claim to replace my key. Horrible customer service. I called and this location and left 3 voicemail requesting for a callback and nothing. Took a 4th call to finally get someone to call me back and tell me I had to speak with a Sales rep to confirm the replacement is ... Read More

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Google - Sep 24, 2026

EXCELLENT service. I want to thank Fabian Perez, the service advisor from the service department for fixing my key and helping me replace my key battery. I went to the service department at the Casa Kia location on George Dieter and was given such a hard time to submit a claim to replace my key. Horrible customer service. I called and this location and left 3 voicemail requesting for a callback and nothing. Took a 4th call to finally get someone to call me back and tell me I had to speak with a Sales rep to confirm the replacement is covered. I was jumping through hoops just to get assistance since I thought I had to replace my key due to not being able to remove the battery cover. The service advisor told me he wasn’t allow to open the cover for my battery and had to submit a claim. I had to leave my car there and they weren’t sure when I would get it back. I decided to come to the Viva KIA location on Montana where Fabian, in less than 15 mins was able to solve my problem. He never told me he wasn’t allowed to help me open the key cover. I didn’t have to submit a claim nor leave my car at the dealership. I commend Fabian for saving me time and more headaches with this issue. If there are incentives for him for doing a fantastic job, it is well deserved. Thank you Fabian.

Really bad and unprofessional dealership it only have you going around in circles, took me a week to get the paperwork about the sale, the day of the delivery another salesman delivered the car and couldn't answer any questions about the process or policies. I tried to see how much a tint will it be and asked for the price, instead my salesman only did the appointment without telling me the price not even when I asked, truly unprofessional and dishonest. I like the car but is not even worth it to be tied with this dealership, go somewhere ... Read More

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Google - Sep 24, 2026

Really bad and unprofessional dealership it only have you going around in circles, took me a week to get the paperwork about the sale, the day of the delivery another salesman delivered the car and couldn't answer any questions about the process or policies. I tried to see how much a tint will it be and asked for the price, instead my salesman only did the appointment without telling me the price not even when I asked, truly unprofessional and dishonest. I like the car but is not even worth it to be tied with this dealership, go somewhere else no matter what. They don't care and try to scam you right after you make your purchase

Called 2 times and got appointment scheduled no one called me back. Third time was trying to negotiate with salesman said he would call back in 10 mins, 6 hours later called and sales manager made excuses for staff and lied about pricing. If you don’t go in person they don’t care Waste of time and only got disappointment for all the staff including management.

Everything went well. Angie was great. I love her ability to help me select the cars that are a good fit for me financially wise and a good fit for my family. And most of all i love her "no pressure attitude" my intentions were to qualify only with a trade in, no down. I will be back next month with some cash down instead. 5 stars for Angie i will be looking for her, next month. ★ ★ ★ ★ ★

"Very disappointed with Viva Kia. They took 6 hours to sell me the vehicle, but once I had to cancel taking delivery, they stopped answering my calls. I paid my down payment with a credit card, but two months later I still haven't received a refund or the check they promised. Their customer service is just as poor as the George Dieter store."

We purchased a vehicle from this dealership on July 16th. I will say that when it comes to selling a vehicle, they are very good at what they do. The sales process was smooth, and they know how to make you feel confident about making a purchase. Unfortunately, our experience after the sale was completely different. This vehicle belongs to my mom. After her temporary paper plates were stolen somewhere in the city, I contacted the dealership to ask what we could do. I was told to have my mom drive to the dealership and that they would help her ... Read More

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Google - Sep 8, 2026

We purchased a vehicle from this dealership on July 16th. I will say that when it comes to selling a vehicle, they are very good at what they do. The sales process was smooth, and they know how to make you feel confident about making a purchase. Unfortunately, our experience after the sale was completely different. This vehicle belongs to my mom. After her temporary paper plates were stolen somewhere in the city, I contacted the dealership to ask what we could do. I was told to have my mom drive to the dealership and that they would help her get new paper plates. My mom drove approximately 30 minutes to the dealership, only to be sent home without new plates or a solution. She was told that getting new paper plates was not possible. As a result, she ended up driving for about a week without any plates, which was extremely concerning. After that, I spent weeks contacting the dealership to find out what was happening with the official plates and registration. Each time, I was either given no clear answer or told to call back the following week because the plates were “on their way.” More than a month after purchasing the vehicle, I decided to contact the MVD myself to check the status of the registration. I was shocked to find out that, according to the MVD, the vehicle had not even been registered, and they could not locate the VIN in their system. I immediately contacted the dealership again and explained how serious the situation was. At that point, they seemed to take my concerns more seriously and asked my mom to come back to the dealership so they could print her another temporary paper plate. However, when my mom arrived, the situation was handled in a way that I found extremely disappointing. Rather than acknowledging the registration issue or taking responsibility for the lack of communication and follow-through, the situation was made to seem like it was my mom’s fault. She was essentially told that this would be the last paper plate they would print for her and that she needed to make sure she didn’t lose this one. What was frustrating about this interaction was that the original issue was not simply that my mom lost a temporary plate. The much bigger issue was that, more than a month after purchasing the vehicle, the MVD could not find the vehicle’s registration or VIN in their system. Yet instead of addressing that issue, the focus was placed on my mom and the stolen plate. I understand that a dealership cannot control every circumstance, including a customer having a temporary plate stolen. However, I do expect a dealership to properly register a vehicle, communicate accurately with its customers, and take responsibility when there is an issue with the paperwork or registration. This experience really showed me the difference between the customer service before and after the sale. They were very attentive when they were trying to sell us a car, but once the sale was completed, that level of customer service disappeared. Unfortunately, I cannot recommend this dealership based on our experience. The problem itself was frustrating, but the lack of communication, follow-through, and accountability afterward was what made this experience especially disappointing.

Service Department= 0 star.

If I could leave a zero review I would. This is the worst dealership I have ever dealt with. Purchased a vehicle at the end of December and I should have known then. We where told we had to get the vehicle with tint even though it was not tinted. The person they use was a joke, as well was communication with the dealership. Had us come 3 maybe 4 timed to get the tint done and there was alway something happening where the work couldn't get done. Guess 4th time was a charm and the work was junk. Let's ... Read More

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Google - Sep 4, 2026

If I could leave a zero review I would. This is the worst dealership I have ever dealt with. Purchased a vehicle at the end of December and I should have known then. We where told we had to get the vehicle with tint even though it was not tinted. The person they use was a joke, as well was communication with the dealership. Had us come 3 maybe 4 timed to get the tint done and there was alway something happening where the work couldn't get done. Guess 4th time was a charm and the work was junk. Let's talk about sitting around for 2 to 3 hours for finance and being the only person there to purchase a vehicle. They have zero consideration for their customers. Let's fast forward. Was told first oil change was on them. That didn't happen. Was told they could get my vehicle in for 3 months after I needed it. Had to go else where. Finally when I needed a second oil change only had to wait 3 weeks. Had that done and a needed a sensor replaced that took 2 maybe 3 phone calls and about a month wait. Finally got the vehicle in and had to call to see if my vehicle was done. Now 2 weeks later I am having the same issue with my vehicle that I had before that supposedly they fixed. I called 2 days ago to talk to someone about and still waiting on the service manager to call me. When I called the first time was told he was on the phone and would call me back. That was 930 am. I called again at 230pm same day and was told oh yeah we told him and you are on a list of things for him to do. What kind of customer service does this place have. Don't waste you time or money on this place they don't care or respect their customers that keep them running. Good thing I can give my business to a different Kia dealer like Casa Kia.

This dealership is very unprofessional and does not value a customer. You got Fabian not wanting to be there early in the morning. I’m telling him what I’m there for and doesn’t understand what I’m saying. There’s no language barrier everything is crystal clear he just refused to listen. The car stays there ALL day long till about 4 almost 5 in the evening . Later on at almost closing time Joe “manager” calls to tell me to go pick up the car because the machine for alignment isn’t working and it won’t be ready for ... Read More

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Google - Sep 3, 2026

This dealership is very unprofessional and does not value a customer. You got Fabian not wanting to be there early in the morning. I’m telling him what I’m there for and doesn’t understand what I’m saying. There’s no language barrier everything is crystal clear he just refused to listen. The car stays there ALL day long till about 4 almost 5 in the evening . Later on at almost closing time Joe “manager” calls to tell me to go pick up the car because the machine for alignment isn’t working and it won’t be ready for two weeks. He says come pick up your car. Cool so I and I get my car and they leave the wrong keys in my car Fabian put some other customers keys in my Kia. I would look elsewhere before going to this specific store. I also call and I’m on hold for like 20 min. Viva KIA I don’t know about yalls time but my time is valuable.

Tony is really helpful and was able to get me into a car I wanted

⚠️ BUYER BEWARE — Extremely Disappointing Experience at Viva Kia I strongly recommend doing your homework before purchasing a vehicle from Viva Kia. My experience was one of the most frustrating car-buying experiences I’ve ever had. I specifically contacted Viva Kia about a 2027 Kia Telluride Hybrid SX Prestige X-Line that they had advertised online as being in stock. That was the exact trim and vehicle I wanted, and I made a deal based on that vehicle. Throughout the entire purchasing process, the paperwork did not clearly identify the trim level. I didn’t think much of it at the time because ... Read More

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Google - Aug 21, 2026

⚠️ BUYER BEWARE — Extremely Disappointing Experience at Viva Kia I strongly recommend doing your homework before purchasing a vehicle from Viva Kia. My experience was one of the most frustrating car-buying experiences I’ve ever had. I specifically contacted Viva Kia about a 2027 Kia Telluride Hybrid SX Prestige X-Line that they had advertised online as being in stock. That was the exact trim and vehicle I wanted, and I made a deal based on that vehicle. Throughout the entire purchasing process, the paperwork did not clearly identify the trim level. I didn’t think much of it at the time because I had specifically inquired about the SX Prestige X-Line and believed that was the vehicle we were purchasing. After spending hours at the dealership on a Saturday, we were finally handed the keys. I immediately realized something was wrong. The vehicle they had given us was a 2027 Telluride Hybrid SX X-Line — NOT the SX Prestige X-Line I had inquired about and agreed to purchase. I immediately brought this to the attention of multiple managers. To their credit, they acknowledged the mistake and promised they would make it right. I was told the correct vehicle would be delivered to me on Monday and that they would honor the deal we had made. Monday came and went. During that time, I received phone calls from different salespeople giving me completely different explanations. One person said the vehicle was being inspected. Another said it wasn’t ready. Even the manager gave me information that contradicted what I had previously been told. By Tuesday, I discovered that the vehicle wasn’t even in El Paso. It was actually at another dealership in Albuquerque. At that point, I demanded some answers. The General Sales Manager, Emmanuel Melendez, personally offered to make things right. He promised to get the correct vehicle to me on Wednesday and offered an additional $1,000 off the purchase price for the inconvenience. Importantly, this offer was made in writing via email. Wednesday finally arrived. The correct vehicle was delivered. Except there was another problem. The purchase order I was presented with was completely different from what had been agreed upon and did not include the additional $1,000 discount that had been promised in writing. At that point, my wife and I were on our lunch break when the vehicle was delivered. We were dealing with a salesperson who had no authority to change the numbers and certainly couldn’t resolve an issue involving the dealership’s management. After everything we had already gone through, we were essentially backed into a corner. I normally purchase vehicles outside of El Paso because I’ve had better experiences and pricing outside the local market. I decided to give Viva Kia a chance because they appeared to have the exact color and trim I wanted. I regret that decision. If I could do it over again, I would have simply purchased the vehicle from a dealership outside of El Paso and paid to have it shipped here. It would have saved me hours of frustration and an enormous amount of aggravation. Mistakes happen. What matters is how a dealership handles those mistakes. In this case, I experienced misrepresentation of the vehicle being sold, conflicting information from multiple employees, broken promises, and a written commitment that ultimately wasn’t honored on the purchase paperwork. Never again, Viva Kia. I would strongly encourage anyone considering purchasing a vehicle here to verify the exact trim, equipment, pricing, and every promise in writing before signing anything.

Frist off let me say I have been a great costumer for Via kia, but this last time was terrible I got 2 new 2026 kia Sorentos was very set on what I would pay in payments and where I wanted the lones from, nothing happened that way I ended up with way higher payments and they did not use my bank, this will be the last time I buy from there, very dishonest people, you call and never get a clear answer I what happened it is a pass the buck job. 20 years of trust gone, hope you all can fix ... Read More

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Google - Aug 21, 2026

Frist off let me say I have been a great costumer for Via kia, but this last time was terrible I got 2 new 2026 kia Sorentos was very set on what I would pay in payments and where I wanted the lones from, nothing happened that way I ended up with way higher payments and they did not use my bank, this will be the last time I buy from there, very dishonest people, you call and never get a clear answer I what happened it is a pass the buck job. 20 years of trust gone, hope you all can fix yourself.

This dealership told a lot of lies and gave me a lousy deal after doing some research on the car I purchased. It's my first new car and as a mechanic determined this was the right fit. First of all a lot of details where added about kias factory warranty that simply aren't true in an attempt to seel me an extended warranty. 2nd off they told me some nonsense about every oil change being logged through car fax Wich funny enough of course the dealership would be happy to take care of that for me or the ... Read More

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Google - Aug 20, 2026

This dealership told a lot of lies and gave me a lousy deal after doing some research on the car I purchased. It's my first new car and as a mechanic determined this was the right fit. First of all a lot of details where added about kias factory warranty that simply aren't true in an attempt to seel me an extended warranty. 2nd off they told me some nonsense about every oil change being logged through car fax Wich funny enough of course the dealership would be happy to take care of that for me or the warranty is void. Hmm something just doesn't seem right about that. I called kia direct they said all that's required for a warranty to be honerd concerning the engine or replacement would be invoices or receipts of oil and filter or oil change. Just keep those logged and show it to the dealer when you have warranty issues thats it. Straight from kia. Okay and 3rd off I was told the vehicle was delivered when it infact was not. Aperently this was a mix up in communication but on my end after that seems very suspicious. I bought this car in El Paso which is 2 hours away from my home. When I make that drive expecting the car to be ready for me it's very disappointing after confirming the car was "supposedly there on Saturday" to come in on a Monday and get told it's not there. When I threaten to take my business elsewhere and undo the paperwork all of a sudden the car magically shows up in there lot. I don't know at this point if it was a mix up or not. I'm a patient person and I will let that one go but it's somthing to be aware of when dealing with this guys. Overall big lack of honest would trust anything they say especially when it comes to details about your manufacturer warranty. If you get a car here get documented paper work from kia direct about what is expected from a warranty because what the finance guy will tell you is a load of crap. He also tried to tell me there's no bumper to bumper after 30k bing again another life. Kias manufacturer warranty last 60 thousand. Bumper to bumper. Do your research before you trust these guys.

(Translated by Google) My daughter just bought her first car. They were very friendly but confused by their own advertised promotions. The good thing is that I always bring proof of purchase and they honored the promotion. (Original) Mi hija acaba de comprar su primer auto. Muy amables pero perdidos con sus propias promociones publicadas. Lo bueno es que siempre llevo evidencias y respetaron la promoción.

The entire Viva KIA team is incredible. Buying from this dealership was the best decision. I knew I wanted a KIA but needed to narrow down my options. The sales and finance team made the process incredibly easy and enjoyable!

Great buying experience, thanks to Antonio.

(Translated by Google) Don't take your car there, they're a scam. I took my car in for a catalytic converter problem and they said the engine was beyond repair. It's been three months and they still haven't fixed it. They were supposed to give it back to me today, and then they said the turbo is bad and needs to be replaced, even though none of that was wrong. They're a total insurance scam. (Original) No lleven su carro hay hasen fraunde mi carro lo lleve por una falla de catalisador y salieron k el ... Read More

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Google - Aug 7, 2026

(Translated by Google) Don't take your car there, they're a scam. I took my car in for a catalytic converter problem and they said the engine was beyond repair. It's been three months and they still haven't fixed it. They were supposed to give it back to me today, and then they said the turbo is bad and needs to be replaced, even though none of that was wrong. They're a total insurance scam. (Original) No lleven su carro hay hasen fraunde mi carro lo lleve por una falla de catalisador y salieron k el motor ya no servia llevan 3 meses y no me lo an areglado y ya me lo ivan a dar hoy y hoy salieron k el turbo no sirve y ke lo tienen k cambiar nuevo cuando nada de eso fallava hay hasen puro fraude con las aseguransas

Unbelievably poor experience. Arrived, without appointment, for routine oil change. Service writer advised that they were unable to accommodate me — that day or next day. They ONLY work by appointment. Did not offer another date, or even common courtesy. When I said I’d need to go to competitor dealer, service writer said “OK”. Nothing more. Do not waste time with Viva Kia — for sales or service. I will not return to dealership, and will go out of my way to share this dismissive experience. By the way, this vehicle purchased from an affiliated dealership — common ownership.

Service department is not helpful and the service manager never calls back when I am told he will.

If I could give zero stars I would. Be careful going to this place as they play the very illegal bait and switch on their customers once they come into the dealership. They tried to sell me a 58k vehicle for 74k after all their markups that are not listed on their website. Please if anyone is going to do business here know what to look for and know what you are signing for. The bait and switch tactic is very illegal in the state of Texas and is reportable to the FTC and Texas AG. Again, I would not ... Read More

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Google - Aug 5, 2026

If I could give zero stars I would. Be careful going to this place as they play the very illegal bait and switch on their customers once they come into the dealership. They tried to sell me a 58k vehicle for 74k after all their markups that are not listed on their website. Please if anyone is going to do business here know what to look for and know what you are signing for. The bait and switch tactic is very illegal in the state of Texas and is reportable to the FTC and Texas AG. Again, I would not recommend anyone buy from here unless you want to get ripped off and be upside down thousands once you drive off the lot!

Go somewhere else!!! Bought a truck 3 months ago April 11,2026 and I need to replace the transmission and they are giving me the run around about helping me fix it or do anything. Take your business elsewhere where they value your business.

Staff is rude, unprofessional, and not helpful

Key Issues: Lack of transparency and process integrity Dishonesty regarding vehicle information Complete absence of accountability or apology Full Experience: We visited the dealership intending to look at electric vehicles and spotted a Tesla on the lot. A salesperson named Leo came out to assist us. He spent about ten minutes inside searching for the keys; while we were patient during the wait, he was unable to locate them at the time. Shortly after, we asked Leo what the Tesla had been traded in for. He told us he would look into that information for us once we started some ... Read More

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Google - Aug 1, 2026

Key Issues: Lack of transparency and process integrity Dishonesty regarding vehicle information Complete absence of accountability or apology Full Experience: We visited the dealership intending to look at electric vehicles and spotted a Tesla on the lot. A salesperson named Leo came out to assist us. He spent about ten minutes inside searching for the keys; while we were patient during the wait, he was unable to locate them at the time. Shortly after, we asked Leo what the Tesla had been traded in for. He told us he would look into that information for us once we started some basic paperwork. He scanned our driver’s licenses using his personal phone and began filling out forms. He then stepped away with the paperwork and eventually drove up in the Tesla so we could take it for a test drive. As we were pulling out, Leo came up to the window to ask if they could appraise our current vehicle while we were gone, and I agreed. When we returned about 5 minutes later, we saw our personal vehicle being driven back onto the lot from the main road. The dealership took our car off-site for a test drive without informing us beforehand or obtaining consent. Had an accident occurred off the lot, we would have been left carrying the burden and liability. This total lack of transparency was deeply concerning. Afterward, we had to go outside and watch Leo conduct a static appraisal on the vehicle, leaving us wondering why it had been driven off the premises in the first place. Once back inside, we waited at the desk while Leo spoke with his sales manager. He returned with a basic pricing sheet. I asked again if he could share the trade-in background details on the Tesla—the specific information he had promised to get us earlier. At that point, he simply stated he couldn't provide it. Going back on his word after using it to get us to sit down for paperwork was outright dishonest. We genuinely liked the Tesla and were in a position to buy it today. However, the complete lack of integrity, transparency, and accountability from the staff led us to take our business elsewhere.

LEO was the salesman. All we want is honesty and efficiency and a white EV We told them we wanted an EV We looked at a white tesla We wanted to see the purchase price from the dealer and he said they would give that to us. We played the salesman game for 15 minutes, and wanted to test drive the Tesla. We get back after he said they wanted to inspect our vehicle. WARNING!! THEY DRIVE OFF THE LOT in your vehicle. We have insurance, but if they wreck it, we have our bill go up monthly. Not okay We ... Read More

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Google - Aug 1, 2026

LEO was the salesman. All we want is honesty and efficiency and a white EV We told them we wanted an EV We looked at a white tesla We wanted to see the purchase price from the dealer and he said they would give that to us. We played the salesman game for 15 minutes, and wanted to test drive the Tesla. We get back after he said they wanted to inspect our vehicle. WARNING!! THEY DRIVE OFF THE LOT in your vehicle. We have insurance, but if they wreck it, we have our bill go up monthly. Not okay We sat down and still gave them our time to potentially buy the tesla. LEO SAID HE WOULD SHOW US THE PURCHASE PRICE OF THE VEHICLE. What are you worth if your word is worthless. He would not show us. SOLDIERS!!! GO TO OTHER DEALERS, THEY ARE HIDING THE TRUTH here.

Drop off was smooth, they got me an Lyft from and to the dealership which was new. Never had that before. Service was done pretty fast no issues for me.

They treated me in an excellent way, my whole experience was amazing thanks to Azzel. They did everything possible to make me feel comfortable with my purchase. In short, I recommend it.

Excellent customer service.

This is the absolute worst car dealership. They are so unorganized, never sent paperwork to our bank, had the car listed for 8,000 less miles then it was actually sitting at, was also listed as a CPO and then tried giving us paperwork that was not a CPO when doing the deal. Gave them a $500 deposit the day prior and they have no documentation of that anywhere thankfully we asked for a receipt when we gave them the deposit. Just a common denominator of no communication between sales, service, finance departments.

Fast, convenient, family friendly service.

Viva Kia is a Great place to shop for your car and SUV needs! All the way from start to finish they will leave you with a great buying experience!!

Special thanks to my salesman William Chavez amazing service and getting the best deal possible! Also amazing service Advisor Angie! Helped me get my oil changed and gave me great guidance on maintenance on my vehicle!! Highly recommend purchasing your vehicle here!

This place is a shambles and I have no other words for it. My daughter is a new driver. Before she got her DL we took her older model Kia to this location to have a recall item taken care of. It took weeks to get an appointment. Finally, the day in early March came and we brought the car in for the early drop off as they demanded. The car was kept most of the day and when we went back to drive it home we were given a list of items that needed work, in addition to the ... Read More

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Google - Jun 25, 2026

This place is a shambles and I have no other words for it. My daughter is a new driver. Before she got her DL we took her older model Kia to this location to have a recall item taken care of. It took weeks to get an appointment. Finally, the day in early March came and we brought the car in for the early drop off as they demanded. The car was kept most of the day and when we went back to drive it home we were given a list of items that needed work, in addition to the recall item and one other repair we'd requested a quote on. We were told they'd order the parts needed for the recall item (BRAKES!) and they would contact us..... Here we are, it's almost July. And crickets. No word from Kia El Paso. Zero. What are they doing over there? They clearly don't care about their reputation on customer safety. One star because Google won't let me leave less.

I was there just looking and Allan was very helpful and patient answering any questions or concerns I had. I recommend asking for him to help ine on buying a vehicle there

Angie in the service dept was very efficient. I was passing through when my car developed a problem. She was able to get my car repaired quickly and back on the road. Thank you Angie and mechanic

This review is for the Service Department. I want to personally thank Angie for helping get my car repaired and my family back on the road during a very stressful time. She kept me informed throughout the process with regular updates and worked diligently to expedite the delivery of the necessary parts so the repairs could be completed as quickly as possible. Her communication, professionalism, and commitment to customer service made a difficult situation much easier to manage. I will definitely recommend Angie to my friends and family in the area. Thank you, Angie!

terrible experience, went to go look at some k4s, found the one i wanted didnt get to see the inside of the car nor test drive, appraised my vehicle without my permission, was told they were going to match or beat my trade value from other dealers, i was appraised 9500 they only gave me 4000 when going over the potential they tried to sell a car i didnt even want and then told me that the car wasnt there wheni handpicked it myself, manager proceeded to call me a day later to "help me out" and did not ... Read More

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Google - Jun 15, 2026

terrible experience, went to go look at some k4s, found the one i wanted didnt get to see the inside of the car nor test drive, appraised my vehicle without my permission, was told they were going to match or beat my trade value from other dealers, i was appraised 9500 they only gave me 4000 when going over the potential they tried to sell a car i didnt even want and then told me that the car wasnt there wheni handpicked it myself, manager proceeded to call me a day later to "help me out" and did not very dissapointing

Love the experience of getting to know everything about kia the person that helped usGreat sales person he was very concerned about our needs will recommend 100 % now im treating my car like a baby which feels weird doing that cause never did that

If I could I’d give it 0 stars. Let’s begin with when I was getting my car they didn’t let me choose what I wanted. They just gave me a used car which the A/C doesn’t work properly but I needed a car so I had no option at this point. They kept raising the prices which at the end took the whole entire day to finalize everything. They said I’d receive my license plates within 8 weeks. It’s been over 4 months now and I still don’t have them. Every time I call they ... Read More

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Google - Jun 9, 2026

If I could I’d give it 0 stars. Let’s begin with when I was getting my car they didn’t let me choose what I wanted. They just gave me a used car which the A/C doesn’t work properly but I needed a car so I had no option at this point. They kept raising the prices which at the end took the whole entire day to finalize everything. They said I’d receive my license plates within 8 weeks. It’s been over 4 months now and I still don’t have them. Every time I call they say they will get it next week. I call the following week and still nothing. The temporary license plates they gave me have been expired for a month and won’t give me a different one while I wait for the other plates. I will not recommend this place at all. Horrible place to make deals. And the staff? Not helpful what so ever. Be careful when purchasing a car here.

Omg, where do I begin. First of all, nice car. Service, atrocious. Only interested in making a sale. Then, you are just a nuisance. Customer service is close to non existent. Had to resign papers due to errors. Now, there is an error with the plate numbers. Thank goodness the Vin matches the paperwork. So here we are again dealing with these people. I am so sorry I ever came here to buy a car.

Had a Small problem With My Car and Mrs. Angie Was amazing!! Her customer Service Was amazing! If u nee help I recommend Angie she Got you!

Had a great experiencing servicing my vehicle here

From las cruces bought a 2019 kia optimum in viva Toyota here in las cruces had it less then a month been back to the dealership 3 times within that month , the lack of value of customer support , They can shur keep your car for weeks at a time and as someone who works full time is not the best this is my first ever car note and to have this many problems is crazy john the service guy has been amazing in helping my situation will not buy from viva ever again.

My husband and I visited Viva Kia today as serious buyers, ready and willing to purchase a vehicle. We were specifically interested in buying a Kia Telluride, and we came in prepared to make a deal if we received the right assistance and customer service. Unfortunately, our experience was very disappointing. We did not feel welcomed or valued as customers. The tower manager, Arturo Gonzalez, did not seem interested in helping us work toward a deal. The interaction felt more like “take it or leave it” with no effort to assist, explain options, or try to earn our business. We ... Read More

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Google - May 18, 2026

My husband and I visited Viva Kia today as serious buyers, ready and willing to purchase a vehicle. We were specifically interested in buying a Kia Telluride, and we came in prepared to make a deal if we received the right assistance and customer service. Unfortunately, our experience was very disappointing. We did not feel welcomed or valued as customers. The tower manager, Arturo Gonzalez, did not seem interested in helping us work toward a deal. The interaction felt more like “take it or leave it” with no effort to assist, explain options, or try to earn our business. We were not there just browsing — we were serious buyers willing to purchase the vehicle that same day if we had been helped properly. Instead, it felt like no effort was made to make the sale or take our interest seriously. We were genuinely interested in purchasing the Telluride and still would consider it if we received the customer service and assistance we expected. We simply hoped for a better experience and more willingness to help. Would not recommend based on our experience today. We ended up going to CASA KIA and made our purchase with a great deal and great service .

DO NOT PURCHASE A CAR FROM THIS PLACE!! Once they sell you the car they don’t honor anything they promised while making the purchase. I had a due bill to fix some of the dings and scratches my car, and they were supposed to give me a second Fab. This was back in November and until this day they haven’t did it. I’ve called and spoke to my salesman Azzel many, many times, he gives you the runaround and promises to call you back and never does. I spoke to Jazmin the manager and she did nothing ... Read More

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Google - May 11, 2026

DO NOT PURCHASE A CAR FROM THIS PLACE!! Once they sell you the car they don’t honor anything they promised while making the purchase. I had a due bill to fix some of the dings and scratches my car, and they were supposed to give me a second Fab. This was back in November and until this day they haven’t did it. I’ve called and spoke to my salesman Azzel many, many times, he gives you the runaround and promises to call you back and never does. I spoke to Jazmin the manager and she did nothing to resolve my problem, I spoke to Arturo Gonzalez the service manager and he assured me he was going to take care of the problem and that he would call me back the next day, he never did. I spoke to another manager and claimed that my trade in bumper was dented and that is why they are not going to do the job. REALLY??? I sent them pictures of the truck, because someone didn’t do their job and check the vehicle before making a deal I’m to blame and got screwed and have a car with dings and scratches. Very unprofessional!!! They are nice until you sign the contract, then forget it.

From my initial visit until the day I signed, the staff was incredibly friendly, helpful, knowledgeable and above all, patient. I did my research and they never got upset about me visiting their competitors and encouraged me to try to get a better deal elsewhere. Their confidence and transparency was amazing. Daniela Muniz and Arturo Gonzalez were amazing people to work with. Not once did I feel any pressure from either of them. They respected my decision to compare prices with their competitors, which spoke volumes, compared to said competitors who I feel, were the opposite. I highly recommend Viva ... Read More

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Google - May 6, 2026

From my initial visit until the day I signed, the staff was incredibly friendly, helpful, knowledgeable and above all, patient. I did my research and they never got upset about me visiting their competitors and encouraged me to try to get a better deal elsewhere. Their confidence and transparency was amazing. Daniela Muniz and Arturo Gonzalez were amazing people to work with. Not once did I feel any pressure from either of them. They respected my decision to compare prices with their competitors, which spoke volumes, compared to said competitors who I feel, were the opposite. I highly recommend Viva Kia for your next new or used vehicle.

I went last year as I knew we were gonna need a car soon. I asked the salesman for his best price. When I called the other dealership they beat him by a couple of grand!! I ended up buying from Giles in Las Cruces. Last week I had a minor issue and knowing I could go to Kia anywhere I went to Viva. When I walked into the service "Favian" looked at me and said "what" I said is this the service department? He said yeah what do you want? I explained to him what ... Read More

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Google - May 5, 2026

I went last year as I knew we were gonna need a car soon. I asked the salesman for his best price. When I called the other dealership they beat him by a couple of grand!! I ended up buying from Giles in Las Cruces. Last week I had a minor issue and knowing I could go to Kia anywhere I went to Viva. When I walked into the service "Favian" looked at me and said "what" I said is this the service department? He said yeah what do you want? I explained to him what I needed and he said to take a seat. I've build Customer service departments and taught Customer Service and this person should find another field to work in. His demeanor and disdain from the onset was completely unacceptable!!! After a couple of minutes we walked out and when he saw it was from another dealer he said he couldn't help me to take it back to another dealer. Don't waste your time here! No wonder people go elsewhere.......

Had been to Viva Kia twice before to try and get the recalls done on my vehicle with no luck figure third time would be the charm but was I wrong had an appointment at 10:30 was told it would take about 2 hours ask status on my vehicle at the 2 hour mark was told one recall was done and it be 40 more minutes after about 15 minutes the service writer told me they couldn’t do the work cuz the Kia system was down ask was was done to the car and was told nothing even after he had said one recall ... Read More

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Google - May 5, 2026

Had been to Viva Kia twice before to try and get the recalls done on my vehicle with no luck figure third time would be the charm but was I wrong had an appointment at 10:30 was told it would take about 2 hours ask status on my vehicle at the 2 hour mark was told one recall was done and it be 40 more minutes after about 15 minutes the service writer told me they couldn’t do the work cuz the Kia system was down ask was was done to the car and was told nothing even after he had said one recall was done horrible service

The sales department has been horrible!!!! I traded my car since March I'm late now and the dealership doesn't have an answer. I'm telling the sales person I'm showing a late fee and his response was ... It's ok!!!!! And just downplays everything. I spoke to a manager on the 19th of April and I still have this issue.

The entire Viva KIA team is incredible. Buying from this dealership was the best decision. I knew I wanted a KIA but needed to narrow down my options. The sales and finance team made the process incredibly easy and enjoyable. Genesis did an amazing job showing me the available options and helping me find the perfect car. Crystal and Rich were fantastic at handling the financing and ensuring that all the contracts and warranties were executed smoothly. What sets this dealership apart is the warm and welcoming atmosphere they create. Whenever I visit for service or have questions, I always ... Read More

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Google - May 4, 2026

The entire Viva KIA team is incredible. Buying from this dealership was the best decision. I knew I wanted a KIA but needed to narrow down my options. The sales and finance team made the process incredibly easy and enjoyable. Genesis did an amazing job showing me the available options and helping me find the perfect car. Crystal and Rich were fantastic at handling the financing and ensuring that all the contracts and warranties were executed smoothly. What sets this dealership apart is the warm and welcoming atmosphere they create. Whenever I visit for service or have questions, I always feel like I’m in a friendly and knowledgeable environment. There’s so much more I could say about the experience, but overall, I highly recommend Viva KIA without hesitation. Thank you! 🙏

(Translated by Google) Perfection does exist... THANK YOU LONG LIVE KIA (Original) La perfeccion si existe..GRACIAS VIVA KIA

I want to take a moment to say what great service I received while buying my car at Viva a few weeks ago. I live in Alabama and the car I found that I wanted was over 1,000 miles away. I was so fortunate to be connected with Azzle Salais, one of the salesmen there in El Paso. He made the purchase of my new KIA Soul incredibly easy for me. Both through our correspondence via email and by phone. He picked me up at the airport to take me to their location not far away and helped walk me through ... Read More

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Google - Apr 27, 2026

I want to take a moment to say what great service I received while buying my car at Viva a few weeks ago. I live in Alabama and the car I found that I wanted was over 1,000 miles away. I was so fortunate to be connected with Azzle Salais, one of the salesmen there in El Paso. He made the purchase of my new KIA Soul incredibly easy for me. Both through our correspondence via email and by phone. He picked me up at the airport to take me to their location not far away and helped walk me through every aspect of my purchase. Everyone there was very kind, professional and efficient. I am now only waiting on my permanent plate for the car. Azzle followed up with me during my long drive home calling to make sure the car and my trip was going well. I could not recommend anyone more capable than Mr. Salais, if you should be so lucky to have him work with you on a purchase locally or long distance. Thanks to everyone there in El Paso who helped with my sale.

Our consultant Daniela was very helpful and kind, she explained everything with detail and efficiently. All the staff was very nice and welcoming

(Translated by Google) Excellent service and the car was in fantastic condition. Diego Hernandez was a great salesman, and thank you to the manager, Emmanuel, and the finance manager, Rosa! (Original) Super el servicio y el trato de el carro espectacular. Diego Hernandez gran vendedor,El Gerente Emmanuel y de finanzas Rosa gracias!!

Ask for genesis when you come here! She’s the sweetest and works with you to get you the best deal

I would not recommend anyone to buy or lease a vehicle from this place. My father bought a vehicle from there and had some questions and the finance manager Michael was not able to assist him. Keep in mind they were quick to sell an 80 year old man a vehicle but when he needed assistance they could not assist him. I asked Michael if I can speak with his manager Emmanuel Dominguez who he mentioned was available and when he transferred me he wasn’t. I called back TEN TIMES and no answer. What kind of customer service is that. ... Read More

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Google - Apr 7, 2026

I would not recommend anyone to buy or lease a vehicle from this place. My father bought a vehicle from there and had some questions and the finance manager Michael was not able to assist him. Keep in mind they were quick to sell an 80 year old man a vehicle but when he needed assistance they could not assist him. I asked Michael if I can speak with his manager Emmanuel Dominguez who he mentioned was available and when he transferred me he wasn’t. I called back TEN TIMES and no answer. What kind of customer service is that. What can you expect from dealerships right. If you buy a KIA buy it from VIVA KIA not CASA KIA. I asked them if I get my father in the line can you send me his contract and they said no, then I said can you send it to his email and they said no he would need to go in person to get it. I said he’s 80 years only can you help us out and they weren’t willing to do so. CASA KIA might as well be on alameda street with those other crappy dealerships that jut try and rip you off.

If I could give 0 stars, I would. I purchased my car here and had no issues with that. My complaint is with the service department. My car was purchased new in 2024 and only has 16,000 miles on it currently. At my last oil change with Viva, they stated that my brake fluid was dirty, my coolant was also dirty, and I needed my fuel injectors cleaned at my next appointment for a total of near $700. Luckily, I know how to check my own fluids. Took my car into Casa Kia for my most recent oil change and confirmed what I already ... Read More

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Google - Apr 6, 2026

If I could give 0 stars, I would. I purchased my car here and had no issues with that. My complaint is with the service department. My car was purchased new in 2024 and only has 16,000 miles on it currently. At my last oil change with Viva, they stated that my brake fluid was dirty, my coolant was also dirty, and I needed my fuel injectors cleaned at my next appointment for a total of near $700. Luckily, I know how to check my own fluids. Took my car into Casa Kia for my most recent oil change and confirmed what I already knew, Viva Kia was recommending services that were not needed in any way. If you are looking for an honest, reliable place to take your car, this is NOT it!!

Excellent Customer Service. Fair Prices On Kia 4 cars.

I had a very disappointing experience with your customer service. One of the representatives I spoke with over the phone was rude, frequently talked over me, and had an unprofessional attitude while I was simply asking about closing times. At one point, she told me, “I’ll just give you a call back, girl!,” in a very disrespectful tone. Additionally, after having mechanical work done on my vehicle, no one took the time to explain what repairs were completed. The manager simply told me to “sign here” and walked away without any further communication. I later received a follow-up call ... Read More

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Google - Apr 3, 2026

I had a very disappointing experience with your customer service. One of the representatives I spoke with over the phone was rude, frequently talked over me, and had an unprofessional attitude while I was simply asking about closing times. At one point, she told me, “I’ll just give you a call back, girl!,” in a very disrespectful tone. Additionally, after having mechanical work done on my vehicle, no one took the time to explain what repairs were completed. The manager simply told me to “sign here” and walked away without any further communication. I later received a follow-up call asking if I was satisfied with the service, but I wasn’t even informed about what work had been done. When I asked for clarification, I was told, “You have the paper copy, it says it right there,” even though much of the document was written in technical terms that were not clearly explained. (I DONT READ CODE) . Overall, this was a frustrating and unprofessional experience. I would not recommend this location to anyone expecting respectful service and clear communication.

Jose Castaneda was professional and knowledgeable he was able to get me into the car I wanted.

This was probably the worst experience I’ve had at a dealership. The car salesman was unprofessional, they took a tremendous amount of time to close out my trade in. I just got my registration sticker yesterday when I bought my car last July. I still haven’t received a check for the difference in payment as they stated I would. I can’t wait to get rid of my car with them and go back to Volkswagen.

Daniela Muniz from Viva Kia was absolutely amazing, 10/10, highly recommend! She went above and beyond to make sure we got the best possible price on our vehicle and truly had our best interests in mind. The whole experience was smooth and stress-free, and we couldn’t be happier. If you go to anyone go to her.

Hey if you want a good deal on your next vehicle purchase, go see Viva Kia in El Paso. Their sales and finance personnel were great!

I recently purchased a 2027 Kia Telluride, and I can honestly say that my experience working with Armando was outstanding from beginning to end. Buying a vehicle can sometimes feel stressful or overwhelming, but Armando made the entire process smooth, comfortable, and even enjoyable. His professionalism, knowledge, and genuine approach to customer service made a huge difference in my experience. From the moment I arrived, Armando greeted me with a friendly attitude and took the time to understand exactly what I was looking for in a vehicle. Instead of rushing through the process or pushing me toward something I didn’t ... Read More

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Google - Mar 15, 2026

I recently purchased a 2027 Kia Telluride, and I can honestly say that my experience working with Armando was outstanding from beginning to end. Buying a vehicle can sometimes feel stressful or overwhelming, but Armando made the entire process smooth, comfortable, and even enjoyable. His professionalism, knowledge, and genuine approach to customer service made a huge difference in my experience. From the moment I arrived, Armando greeted me with a friendly attitude and took the time to understand exactly what I was looking for in a vehicle. Instead of rushing through the process or pushing me toward something I didn’t need, he asked thoughtful questions about my preferences, budget, and how I planned to use the vehicle. It felt clear that his priority was helping me find the right car rather than simply making a sale. When we started looking at the 2027 Telluride, Armando was extremely knowledgeable about all of the features and options available. He walked me through the different trims, safety systems, technology features, and comfort upgrades in a way that was easy to understand. I really appreciated that he took the time to explain how each feature could benefit my daily driving experience. His explanations made it much easier to decide which options were most important to me. The test drive was another great part of the experience. Armando encouraged me to take my time and really get a feel for the vehicle. He pointed out helpful features while we were driving, but he also gave me the space to focus on how the Telluride handled and how comfortable it felt. I never once felt rushed or pressured during the process. When it came time to discuss pricing and financing, Armando remained just as patient and transparent. He clearly explained the available options and worked with me to find a solution that fit my budget. I appreciated his honesty and the way he answered every question without making anything feel confusing or complicated. The paperwork process was also quick and organized. Armando walked me through everything step by step so I understood exactly what I was signing. His attention to detail made the entire process feel efficient and stress-free. Overall, my experience buying a 2027 Telluride with Armando was excellent. His professionalism, knowledge, honesty, and dedication to customer satisfaction truly stood out. I would highly recommend working with him to anyone looking to purchase a vehicle.

Mando was an excellent salesman! He was very attentive from the moment I parked to the moment I drove off with my new car. This was my first time purchasing a new vehicle on my own, and he truly made the experience worthwhile. He was patient, professional, and made the whole process smooth and stress-free. That man definitely deserves a raise!

We had a great experience. Highly recommend our salesperson Diego! He was knowledgeable about the vehicle we purchased and very friendly. Jose in finance was thorough and explained everything clearly.

Amazing experience!